Frequently Asked Questions

What are your store/showroom hours?

Jefferson Rentals is open from 7:00am - 5:00pm Monday- Friday and Saturday 7:00am – 3:00pm for pickups, returns and consultations.

Do you have a minimum order size for delivery?

No, we do not require any minimums for our orders. You can rent for a party of 5 or you can rent for a party of 500.

What is the charge for delivery?

Delivery fees vary based on distance from our warehouse, difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.), and whether it is event or equipment rental items.  After-hour delivery rates may apply on weeknights after 5pm, Saturdays after 3pm and anytime on Sundays. Please contact us for a delivery quotation.

Do your crews set up the equipment?

Jefferson sets up and breaks down all heavy equipment (stages, dance floors, grills, lighting, etc.). Chairs and tables can be set up for an added fee per item. Other items (linens, china and glassware) are set up and taken down by the customer. Equipment rentals (scaffolding, ladders, pump jacks, etc.) will be stacked for you to assemble and disassemble before pickup.

I am ready to make a reservation. How do I go about placing an order?

When you are ready to place your order, call our office at (304) 728-6657. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Reservations require a 50% deposit non-refundable and a credit card to have on file.

What should we do with dishware before we return it?

Wipe and rinse dishware and flatware free of food to avoid cleaning charges. All glassware should be emptied and placed lip up in the rack in which it was delivered.

Do you rent tents?

Yes. We have elegant, high peak tension pole tents, frame tents, and pole tents. Whether you are having a wedding, backyard party or graduation, we’ve got the right tent for you! We can meet you at the location and determine the appropriate tent solution. All you have to do is call (304) 728-6657 to set an appointment. There is no charge for this service on 30 and 40 wide tents.

When is the best time to book a party rental supplier?

We recommend you speak with us about 8-12 months before your event. That’s usually enough time for us to secure the products you want, and it gives you a chance to settle the details of the event so you’ll have a better idea of what you want.  Keep in mind, this is a seasonal business, so there are no guarantees without deposits.

What’s included in the contract?

Everything is itemized with its price, as well as the delivery date, delivery fee, pick-up date, damage waiver charges and taxes.

How do you calculate the number of, say, plates someone will need?

It depends on the service. Your wedding planner or caterer will know exactly how much coverage you’ll need, but a good rule of thumb is to have five percent more pieces on-hand for a seated dinner. For a cocktail hour, you’ll need at least three glasses for each person.

Do customers ever rent from multiple rental companies?

We don’t recommend it, because it makes everyone’s work more complicated. The last thing you need is to try to figure out which items belong to which company at one o’clock in the morning. If something is delivered to the wrong company, you’ll probably be charged a late fee; then you’ll have to figure out how to get it back to them.

Do we need to be present for deliveries and pickups?

No, you do not have to be present. However, there must be a secure place for the rental items that is shielded from possible inclement weather and easily accessible to our crew.

Do we need an appointment to visit your showroom?

While an appointment is not required, you may wish to make an appointment so that our sales staff can give you their undivided attention and help you with everything you need for your event.

What happens if we are required to have everything out of the venue immediately after the party?

After-hours or Sunday pickups can be arranged for an additional fee.

What happens if we damage a piece of rental equipment while in our possession?

If you opt for our Rental Protection Plan, most accidental damage will be covered. Otherwise, you will be charged the replacement cost of the damaged or missing items.

Security of the rental equipment is your responsibility. Equipment must be protected from theft and weather-related damage while in your possession.