Frequently Asked Questions

What are your store/showroom hours?

Jefferson Rentals is open from 7:00am - 5:00pm Monday- Friday and Saturday 7:00am – 3:00pm for pickups, returns and consultations.

Do you have a minimum order size for delivery?

No, we do not require any minimum quantity amounts for our orders. You can rent for a party of 5 or you can rent for a party of 500. Some locations have a minimal reservation amount for delivery to be offered.

What is the charge for delivery?

Delivery fees vary based on distance from our warehouse, difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.), and whether we are delivering event or equipment rental items. After-hour delivery rates apply outside of our business hours. Please contact us for a delivery quote.

Do your crews set up the equipment?

Jefferson sets up and breaks down all heavy equipment (stages, dance floors, grills, lighting, etc.). Chairs and tables can be set up for an added fee per item. Other items (linens, china and glassware) are set up and taken down by the customer. Equipment rentals (scaffolding, ladders, pump jacks, etc.) will be stacked for you to assemble and disassemble before pickup.

I am ready to make a reservation. How do I go about placing an order?

When you are ready to place your order, call our office at (304) 728-6657. One of our event specialists will check availability, go over pricing and delivery instructions, and answer any questions or concerns you may have at that time. Party reservations require a 50% deposit non-refundable unless it is the week of the event that requires full payment. Some equipment reservations require full payment at the time of reservation. All customers must have a credit card to have on file.

Do you rent tents?

Yes. We have elegant, high peak tension pole tents, frame tents, and pole tents. Whether you are having a wedding, backyard party or graduation, we’ve got the right tent for you! We can meet you at the location and determine the appropriate tent solution. All you have to do is call (304) 728-6657 to set an appointment. There is no charge for this service on 30 and 40 wide tents.

When is the best time to book a party rental supplier?

We recommend you speak with us about 8-12 months before your event. That’s usually enough time for us to secure the products you want, and it gives you a chance to settle the details of the event so you’ll have a better idea of what you want.  Keep in mind, this is a seasonal business, so there are no guarantees without deposits.

What’s included in the contract?

Everything is itemized with its price, as well as the delivery date, delivery fee, pick-up date, damage waiver charges and taxes.

Do customers ever rent from multiple rental companies?

We don’t recommend it, because it makes everyone’s work more complicated. The last thing you need is to try to figure out which items belong to which company at one o’clock in the morning. If something is delivered to the wrong company, you’ll probably be charged a late fee; then you’ll have to figure out how to get it back to them.

Do we need to be present for deliveries and pickups?

No, you do not have to be present. However, there must be a secure place for the rental items that is shielded from possible inclement weather and easily accessible to our crew.

Do we need an appointment to visit your showroom?

While an appointment is not required, you may wish to make an appointment so that our sales staff can give you their undivided attention and help you with everything you need for your event.

What happens if we are required to have everything out of the venue immediately after the party?

After-hours or Sunday pickups can be arranged for an additional fee.

What happens if we damage a piece of rental equipment while in our possession?

If you opt for our Rental Protection Plan, we cover 80% of accidental damage up to a maximum out-of-pocket cost of $2,000. Without rental protection, you will be charged the replacement cost of the damages.

Security of the rental equipment is your responsibility. Equipment must be protected from theft and weather-related damage while in your possession.